Kaninska Vas 7
5230 - Bovec
Phone: +386 5 3896333
Fax: +386 5 3895588
Conditions of use
Claims and Complaints
In the event of any irregularities or shortcomings in the services provided, guests should immediately inform the responsible representative. If a complaint -such as to the cleanliness of the room, its furnishing, location etc. - could have been resolved, and the complainant failed to voice their complaint, it is considered that the guest was satisfied with the service provided, and that accordingly they waive their right to any claim or request for a reduction in the price of a service or the payment of compensation for damages.
In accordance with the law, guests can file a written complaint within two months from the date that a service was performed deficiently. Tusi d.o.o. Bovec does not process complaints filed beyond the legally prescribed term.
Guests have the right to cancel their reservation. Notice of cancellation should be sent in writing or by email at least 10 days prior to arrival, and in the peak season (in July and August; as well as 15th December 2008 to 6th January 2009), at least 15 days prior to their arrival.
In the event the guest cancels their reservation within less than 15 or, accordingly, 10 days prior to their arrival, or if the guest does not arrive, the service provider is not obliged to return the advance payment.
If a guest anticipates arriving after 6 pm on the day of their arrival, please could they inform the person they made reservation with as to their eventual later arrival.
Use of information
All personal information collected by Tusi d.o.o. Bovec is protected in accordance with the Personal Data Protection Act of the Republic of Slovenia. In accepting an offer it is considered that such information provided may be used for statistical purposes and the provision of information by return. Should any guest or other person not want their information to be retained, such should be stated upon registration.
Unless specifically stated otherwise, all prices of services provided by Tusi d.o.o. Bovec are inclusive of local VAT. In the event of any dispute between parties, resolution shall be under the competence of the court in Koper, Slovenia.
All information is considered confidential and used exclusively for internal records and the sole purpose for which it was delivered. Information is actively protected against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Upon any visit to the website, some information (IP address, date, time, and the location of your page) is saved on the server. This information is anonymous and used exclusively for statistical processing.
Cookies, i.e. small databases which are saved on your disk upon visiting the website, can facilitate your further visits to the site.